Add a New Device FAQs

General Information

If you’re the Account Manager or Account Owner, you can complete this action in My Liv.

To add a device you already have to a new line on your account:

  1. Go to the Activate or Switch Device page in My Liv.
  2. Click Create a New Line for your own device.
  3. Click Next.
  4. Enter the Device ID in the corresponding field or choose a previous device used on your account.
  5. Click Check Device.
  6. Complete the activation process by entering the required information and you’ll see a confirmation of your changes.
In most cases, you’ll be able to keep your current plan when you upgrade to a new phone.
Visit our Transfer Your Service FAQs to learn how to transfer a line to your account and accept ownership of it.

Visit our Activate / Switch Device FAQs for information about switching your device with another line on your account.

Visit our Local Number Portability FAQs for information about porting your number.