Change Billing Address FAQs

General Information

If you’re an Account Owner or Account Manager, you can change your billing address online. Learn more about account access roles.

To change your billing address

The mailing address where you’d like your bill sent. This is also the address that will be used to mail important information about your account.

online:

  1. Go to the Change Billing Address page in My Liv.
  2. Enter the new address information.
  3. Click Submit.

You’ve successfully updated your billing address online.

Your updated billing address

The mailing address where you’d like your bill sent. This is also the address that will be used to mail important information about your account.

information should go into effect within 24 hours.

When you enter your address, it’s scanned against the USPS® (United States Postal Service) address database before being accepted. The database may not be recognizing your address the way you entered it.

Here are a few tips when entering address information:

  • For numeric streets, try numeric and word versions (e.g., 1st or First)
  • Don’t use punctuation, such as periods and commas
  • Abbreviate directions using N, S, E, W, NE, NW, SE, SW
  • If your street has a direction prefix (N, S, E, W, etc.) be sure to include it before the street name (e.g., 240 S Graham Street)
  • If your street has a direction suffix (N, S, E, W, etc.) be sure to include it after the street name (e.g., 1729 First Street NW)
  • Include your complete street address (e.g., Drive, Avenue, etc.)
  • If you live in a community with a unique name that’s part of a larger city, try entering the community name instead of the city name

For Units, Apartments, Suites, etc.:

  • Try alternate names for your unit type (e.g.,. Apartment or Suite) as well as abbreviated formats (e.g., Apt or Ste)
  • If you live in an apartment with several floors and apartments, include your floor and apt number (e.g., Flr 1 Apt C)
  • If you live in a building that’s assigned a building and unit number, include the building and/or the unit number (i.e. Bldg P Apt 21)
  • Use spaces between numeric and alpha characters (e.g., Bldg P Apt 3 A)
Generally, your service address is the same as your billing address. Your service address is the address where you live, or if you’re a business customer, it’s the address where you work. Your service address is used to calculate your taxes and surcharges and can’t be a PO Box address. If the service and billing addresses aren’t the same (e.g., a child away at college), you can update the service address for any of your devices so your taxes and surcharges are calculated correctly.
If you don’t enter the last 4 digits of your ZIP code, our system will recognize the ZIP code and fill them in for you.