Change Mobile Number FAQs

General Information

There is no charge for changing your mobile number online.

Note: Only an Account Owner or Account Manager can change a mobile number online

To change your mobile number online:

  1. Go to the Change Mobile Number page in My Liv.
  2. If you have multiple lines on your account, select the mobile number you want to change and click Next.
  3. Select Get a new number.
  4. Enter the ZIP code for the area you live in or select a city and state for your new number from the dropdown menus.Note: You also have the option of porting in (i.e., transferring) an existing number from another service provider. For more information on porting, visit our Local Number Portability FAQs.
  5. Click Next.
  6. Select an area code and exchange number from the dropdown.Note: You will automatically be assigned the last 4 digits for your new number based on what’s available.
  7. Click Next.
  8. Select a date for the changes to take effect and click Next.Note: If you select to have the change effective today or pick a specific day before the first day of your next bill cycle, your bill will be prorated. If you don’t select the change to take effect today, it will take place at midnight ET of the selected day.
  9. Review your changes and click Submit.Note: A confirmation page will display with further information and next steps.

You’ve successfully changed your mobile number online.

This effective date will determine when your number will change and billing for the new number will begin.
Proration is an adjustment that is made to your bill when you make a change to your account in the middle of a bill cycle. When proration occurs, you’ll see:

  • A credit for the portion of your monthly access charge that was billed in advance on the previous number from today’s date through the end of the current bill cycle.
  • A charge for the portion of the monthly access for the new number from today’s date through the end of the current bill cycle.
  • A charge for the monthly access for the new number for the next month.
  • The monthly allowances associated with your plan may also be prorated, and overage charges may occur.

When you change your mobile number in My Liv, you can select the area code and prefix. The last four digits will be automatically assigned to you based on what’s available.

If you choose to change your number today, it should happen immediately once you complete the process and follow the instructions for resetting your phone. If you don’t choose today, the number will change at midnight ET of the chosen day, and then you’ll need to follow the instructions given to you for resetting your phone.

No, your contacts are saved on your phone so you shouldn’t lose them.

It’s possible that you may lose your voice mail and/or text messages when you change your number. Refer to our Voice Mail FAQs to learn about saving your voice mail messages.

The person calling your old number will receive a message that the number is no longer in service. The call won’t be forwarded to your new number.

No, you’ll have to give out your new number to anyone you want to have it.

You’ll need to switch devices with the other line on the account, which you can do online if you’re an Account Owner or Account Manager.

Refer to our Activate / Switch Device FAQs for information.

No. If you currently have a pending order on your account, you won’t be able to change your mobile number online until the pending order is completed or removed from your account.

An Account Owner or Account Manager can remove a pending order from an account online in My Liv.

Note: If a pending order is removed, then it’s canceled and the order will have to be placed again.

To remove a pending order from your account:

  1. Go to the My Orders page in My Liv
  2. Click View pending account changes.
  3. Click Delete next to the pending order you wish to remove.
  4. Click Delete pending account change.