Data Utilization FAQs

General Information

Data Utilization is a free online tool that helps you better understand how your device is using data. It divides your data usage into general categories, and it estimates your data usage in each category.

Here are some of the data categories you might see:

  • Web & Apps
  • Email & Messaging
  • Social Media & Networking
  • Maps & Navigation
  • Downloads

The Account Owner or Account Manager can see the usage categories for the entire account or for individual devices on the account.

To view the Data Utilization tool online from your smartphone, tablet or computer:

  1. Go to the My Usage page in My Liv.
  2. Tap or click the View Data Utilization link.
  3. If prompted, review the disclaimer, and if acceptable click Continue to accept.

You can view a data usage breakdown for the following device types:

  • Smartphones
  • Internet devices
  • Tablets
  • Basic phones*

*Basic-phone usage categorization is limited to Mobile Web only. Therefore, categorization is limited to single category.

Data Utilization is available for all active lines on an account.

Once a device becomes inactive, Data Utilization will display information for that specific device up to the point where the device became inactive.

Understanding the Data Usage Information

No, Data Utilization categories only capture a portion of your actual data usage, and it only reflects data used on the Liv Cellular network.

For example, the categories don’t include:

  • Roaming usage or usage for which we have a delay in receiving records
  • Data used over Wi-Fi
  • Usage details, such as specific websites, URLs visited or apps used

The data usage reflected in these categories isn’t designed to match the usage in your billing statement. The percentages shown can’t be translated into the units of measurement that are on your bill (e.g., GB, MB or KB).The generic data-usage categories are provided as guidance to give you a general understanding of how you’re using data on the Liv Cellular network.

You can monitor the actual amount of data you’ve used by calling #DATA from your mobile phone or by visiting the My Usage page in My Liv.

Note: If you’re worried about data overages, consider using Safety Mode on the new Liv Plan.

No, it doesn’t reflect your real-time usage. However, the categories do reflect usage that occurred during your current bill cycle.

The categories are typically updated within 48 hours of the data usage. You’ll see the date of the most recent, updated data categorization.

You can monitor the actual amount of data you’ve used by calling #DATA from your mobile phone or by referencing the Data usage meter on the My Usage page in My Liv.

No, it only includes data used on the Liv Cellular network. Your Wi-Fi usage isn’t transmitted over the Liv Cellular network, so the tool isn’t able to categorize it.

The Data Utilization tool helps you generally understand how you use data. The usage categories don’t reflect all data usage or the actual amount of data used. The categories are based on a portion of your data usage. We automatically reset the usage display based on your bill cycle and provide utilization at either the account level or the individual device level.

In contrast, the data-usage meter on your device calculation varies depending on the device manufacturer and operating system. You may see all the data your device used, but it’s not necessarily tied to your bill cycle. Additionally, your device usage meter only provides information for your specific device, not all devices on your account.

Note: If you’re worried about data overages, consider using Safety Mode on the new Lv Plan.

Privacy

No, the generic usage categories are provided as guidance to give you a general understanding of how you’re using your data. There isn’t any URL-specific information or additional site details.

No, this Data Utilization tool doesn’t provide or display specific websites or URLs. Protecting and respecting your privacy is very important to us. The Data Utilization tool provides an overview of usage categories and is intended to give you a general understanding of how you’re consuming your data.

There are definitions for each category, as well as examples of the types of sites that would fall into each category. These examples are general and not customer-specific. There’s a Question Mark icon next to each category which you can hover your mouse over to see category definitions and examples.

Troubleshooting

At the end of your bill cycle, Data Utilization will be unavailable while we process your usage from the final days of your bill cycle.

During this time, you’ll be unable to view your Data Utilization. The average processing time is 48 to 72 hours. Once the categorization process is completed, you’ll be able to see both your billed and current data usage.

Data Utilization is only available for accounts that have 25 lines or less.
Your account may not be supported by the Data Utilization tool. The following account types aren’t eligible:

  • Prepaid
  • Accounts with more than 25 lines