Coverage is not guaranteed and not all calls will be completed, especially in areas where either we don’t:
- Have a license to provide service
- Provide coverage
- Have a roaming agreement with another carrier
In these extremely limited circumstances, if you successfully place a call to 911, due to emergency features within the mobile device, the call may be transacted without our knowledge or involvement. If a call to 911 can be placed through the network of a carrier with which we don’t have a roaming agreement, it’s not technically feasible to provide the callback capability from the public safety entity (PSAP) back to the originating wireless device. We are taking proactive steps to minimize this occurrence by seeking roaming agreements broadly with many carriers, but cannot expect to arrange such agreements with all carriers.