Multimedia Messaging FAQs

General Information

A multimedia message is message sent or received on your mobile device that contains a picture, video or other multimedia file attached. Group messages are also considered multimedia messages.

Multimedia files include:

  • Pictures
  • Videos (with sound)
  • Voice Memo
  • Street address (i.e., your location or a point of interest like a store or restaurant)
  • vCard

Multimedia messaging is also commonly referred to as MMS or picture and video messaging.

Note: Devices that can record and send videos can also send and receive picture messages. However, not all picture messaging devices are able to record and send video messages.

Yes, if your device is capable of multimedia messaging, you can send and receive photos and videos right away.

The maximum picture resolution will vary based on the type of device you have. Please refer to your device’s User Guide for information on adjusting the resolution.

Yes, you can send and receive multimedia messages with any wireless carrier in the US.

Note: AT&T will only accept video messages with file sizes of 100 KB or less. If this size is exceeded, AT&T will deliver the message, but not the video attachment. Before sending a video message to an AT&T customer, check the size of the video to make sure it’s 100 KB or less. All video messages sent from AT&T customers to you will be delivered.

Yes, however, the ability to combine both pictures and videos within a message will vary based on the type of device you have.

Saving Messages

It depends on how big the pictures and videos are and how much storage space is available on your device.

No, messages you receive on your device remain in your inbox until you delete them.

Sending and Receiving Messages

Yes, you can. If you’re on The Liv Plan or The MORE Everything Plan you aren’t charged per recipient.
You can take a picture or record a video anywhere you are, even outside of the United States. However, you can only send and receive multimedia messages when you’re within the Liv Wireless Coverage Area.
  1. The file size of pictures taken with your device will vary based on the picture resolution and quality settings within the device. Refer to your device’s User Guide for more information on these settings.

    Note: Some devices, with cameras 2 megapixels and larger, may automatically reduce the file size of large videos down to the maximum 500 KB limit before sending.

Yes, you can still send text messages from multimedia messaging devices. Charges for text messages are based on your text messaging plan.
Yes, if your device is turned off, you’ll still receive messages. If your device isn’t receiving service (e.g., you’re on an airplane or driving through a tunnel), your messages will be stored for up to 5 days. As long as you turn on your device within that time period while in the Liv Wireless Coverage Area, your messages will be forwarded to your device.
In a multimedia message, you can enter a maximum of 400 characters (a space counts as 1 character) per slide and up to 9 slides.
Your multimedia messaging device is configured to automatically download and display new multimedia messages. You can configure your device to notify you when a new multimedia message is received (prompt mode).

When in prompt mode, before a new multimedia message is downloaded to your device, you’ll receive a non-billable notification. The notification will include the sender’s email address or mobile number and give you the option of downloading the message, delaying download until a later time, or rejecting the message. If you reject the message, it won’t be downloaded, and you won’t be charged for it.

Yes, if you send your picture message to a Liv Cellular multimedia messaging device or email address, the recipient will be able to hear your memo as part of the slide it was added to.

Voice memos can’t be added to video messages. The only sound available for a video message is the sound captured during the video recording.