My Documents & Receipts FAQs

General Information

The Documents & Receipts page in My Liv is where your important account documents, receipts and mail-in rebate forms are stored. These documents can be viewed, downloaded as PDF* files or printed from My Liv.

The types of documents available in the Documents & Receipts page include:

  • Notification letters regarding changes to your service
  • Auto Pay enrollment confirmation letter
  • Monthly bills
  • Receipts for transactions made in a Liv Cellular store
  • Mail-in rebate forms for rebate-eligible devices you purchased from a Liv Cellular store

You can use the Document Category and Phone Number dropdown menus or the date search feature to find a specific document.

Go to the Documents & Receipts page in My Liv.
Yes, you’ll be sent an email whenever account change notification letters and receipts are added.
To view your bill:

  1. Go to the Documents & Receipts page in My Liv.Note: You must be an Account Owner or Account Manager to view Documents & Receipts.
  2. Select Monthly Bills from the Categories dropdown.
  3. Click the title of the document you wish to view.

When you click a document’s title, it will open a PDF* file, which you can then save or print.

Yes, all documents stored in Documents & Receipts are secure. They can only be accessed by signing in to My Liv.

Yes, all documents are available in PDF* format, so you can save them to your computer or mobile device, email them or print them.

Registering and Account Management

Your email address will be sent important information about your account. You may receive emails for the following reasons:

  • Your bill is available for viewing
  • To confirm an online payment
  • Possible problems with an online payment
  • To receive a temporary My Liv Password if you forget your current one
  • To confirm other payment-related or account-related activities

These account-specific emails are the only emails you’ll receive each month.

If you forget your Password you can create a new Password online:

  1. Go to the My Liv sign in page.
  2. Click Forgot Password.
    Note: If you don’t have a Secret Question set up, click Send Me a Temporary Password. A text message with a temporary password will be sent to your device. You can use the password sent to you to sign in to your account and create a new password, and set up your Secret Question.
  3. Enter your new Password in the Create Password and Confirm Password fields.Note: If you didn’t have a Secret Question set up, and had to have a temporary password sent to you, you will be required to select a temporary password from the dropdown menu, and then enter the answer to your Secret Question.
  4. Click Continue.

You’ve successfully changed your Password.

You can change your Password online:

  1. Go to the Change Password page in My Liv.
  2. Enter your current Password.
  3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
  4. Click Submit.

You’ve successfully changed your Password.

Note: To maintain the security of your account, it’s important to keep your Password private, as you would any other piece of confidential information.

We’ve upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user’s permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

If the password you’ve chosen matches an easily guessed password or is similar to one, you’ll need to choose a different, more secure password.

To ensure your password can’t be easily guessed, follow these guidelines:

    • Don’t include your My Liv User ID in any form — even spelled backwards with a number added to the beginning or end

 

    • Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)

 

    • Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver’s license or passport numbers

 

    • Don’t use any variation of the word “password” (e.g., pa$5w@rd)

 

    • Avoid common names and dictionary words because some may not be allowed

 

  • Don’t repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)
My Liv accounts can remain dormant, meaning that you don’t sign in, for a maximum of 2 years. After that time, you’ll be locked out.

However, if you have Auto Pay set up, your account isn’t considered dormant even if you don’t sign in.

Refer to our My Liv Support page for FAQs and other information on a variety of My Liv account management options

Transfer Your Service

Yes, you can transfer the ownership of your account or a specific line on your account to another person. You can also accept responsibility for another person’s account, such as a spouse, child, parent or friend.

Troubleshooting

If you’re locked out because of unsuccessful sign in attempts, you’ll need to complete the Forgot Password or Forgot User ID steps.

If you’re having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.

If you aren’t receiving email notifications, try the following troubleshooting solutions:

  1. Verify that your email address is listed correctly on the My Profile page in My Liv. To change your email address:
    1. Click Change Email Address.
    2. Enter your new email address.
    3. Click Update. You’ve successfully updated your email address.
  2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:
    1. Go to the Email and Text Alert Preferences page in My Liv.
    2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.You’ve successfully updated your alert preferences.
  3. Add the Liv Cellular.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.
  4. Test your email address to ensure that you’ll receive emails from My Liv. To test your email address:
    1. Go to the Email and Text Alert Preferences page in My Liv.
    2. Click Test Email Addresses at the bottom of the page.You should receive a test email shortly. If you don’t, check your spam folder to see if the test email was sent there. If not, please contact us.

You can contact Customer Service with any questions you have about My Liv.