If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Liv. From there, you can go to the My Profile page in My Liv to locate your User ID.
You can also use the following steps to get your User ID:
Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.
- Go to the My Liv sign in page.
- Click Forgot User ID.
- Enter your 10-digit mobile number and click Continue.
- Enter your 5-digit billing ZIP Code and click Continue.
- Answer your Secret Question and click Continue. Your User ID will display on the screen.
Note: If you don’t remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.
You’ve successfully retrieved your User ID.