My Liv FAQ

General Information

My Liv is an Internet-based portal that lets you manage your Liv Cellular account from your computer or your mobile device. If you’re registered as the Account Owner or Account Manager

In My Liv, a person granted permission by the Account Owner to make changes to the account.

*, you can manage nearly every aspect of your account, including:

  • View and pay your bills online
  • Change your address
  • Upgrade your phone
  • Change your plan
  • Change your features
  • Activate or switch your device
  • Add a new device
  • Assign Account Managers
  • Block and unblock services
  • Change your mobile number
  • Suspend your service
  • Reconnect your service

My Liv

Online account access for checking monthly usage, making payments, updating information and managing your account. Lets you access your account information when and where it’s most convenient for you. It’s a free service that’s available virtually anytime, anywhere. You can pay bills, monitor your usage and manage your account, all without making a phone call or entering a store.
There’s no additional charge to register and use My Liv

Online account access for checking monthly usage, making payments, updating information and managing your account.

Data charges may apply when accessing My Liv from your mobile device.

There’s no cost or requirement to use My Liv if you’re enrolled. If you’re concerned about the security of your account, consider changing your Password.

Registering and Account Management

You can register for My Liv online:

  1. Go to the My Liv registration page.
  2. Follow the onscreen prompts to verify your identity and complete registration.

You’ve successfully registered for My Liv.

Your email address will be sent important information about your account. You may receive emails for the following reasons:

  • Your bill is available for viewing
  • To confirm an online payment
  • Possible problems with an online payment
  • To receive a temporary My Liv Password if you forget your current one
  • To confirm other payment-related or account-related activities

These account-specific emails are the only emails you’ll receive each month.

Your email address will be sent important information about your account. You may receive emails for the following reasons:

  • Your bill is available for viewing
  • To confirm an online payment
  • Possible problems with an online payment
  • To receive a temporary My Liv Password if you forget your current one
  • To confirm other payment-related or account-related activities

These account-specific emails are the only emails you’ll receive each month.

If you forget your Password you can create a new Password online:

  1. Go to the My Liv sign in page.
  2. Click Forgot Password.
  3. Enter your 10-digit mobile number and click Continue.
  4. Enter your 5-digit billing ZIP Code and click Continue.
  5. Answer your secret question and click Continue.Note: If you don’t have a Secret Question set up, click Send Me a Temporary Password. A text message with a temporary password will be sent to your device. You can use the password sent to you to sign in to your account and create a new password, and set up your Secret Question.
  6. Enter your new Password in the Create Password and Confirm Password fields.Note: If you didn’t have a Secret Question set up, and had to have a temporary password sent to you, you will be required to select a temporary password from the dropdown menu, and then enter the answer to your Secret Question.
  7. Click Continue.

You’ve successfully changed your Password.

You can change your Password online:

  1. Go to the Change Password page in My Liv.
  2. Enter your current Password.
  3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
  4. Click Submit.

You’ve successfully changed your Password.

Note: To maintain the security of your account, it’s important to keep your Password private, as you would any other piece of confidential information.

We’ve upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user’s permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

If the password you’ve chosen matches an easily guessed password or is similar to one, you’ll need to choose a different, more secure password.

To ensure your password can’t be easily guessed, follow these guidelines:

    • Don’t include your My Liv User ID in any form — even spelled backwards with a number added to the beginning or end
    • Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)
    • Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver’s license or passport numbers
    • Don’t use any variation of the word “password” (e.g., pa$5w@rd)
    • Avoid common names and dictionary words because some may not be allowed
  • Don’t repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)
To change your User ID:

  1. Go to the My Profile page in My Liv.
  2. Click Change User ID.
  3. Enter your new User ID.
  4. Click Submit.

You’ve successfully changed your User ID.

If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Liv. From there, you can go to the My Profile page in My Liv to locate your User ID.

You can also use the following steps to get your User ID:

Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

  1. Go to the My Liv sign in page.
  2. Click Forgot User ID.
  3. Enter your 10-digit mobile number and click Continue.
  4. Enter your 5-digit billing ZIP Code and click Continue.
  5. Answer your Secret Question and click Continue. Your User ID will display on the screen.

Note: If you don’t remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.

You’ve successfully retrieved your User ID.

A Billing Password is a 4-digit or 5-digit code you’ll be asked to provide when calling Customer Service or resetting your online account. This code is used to verify your identity and protect your account from unauthorized access.

If you’re the Account Owner, you can change your Billing Password online. Learn more about My Liv account roles.

To change your Billing Password:

  1. Go to the My Profile page in My Liv.
  2. Click Change Billing Password.
  3. Enter your current password.
  4. Enter your new password, and then enter it again to confirm.
  5. Click Save.

You’ve successfully changed your Billing Password.

Note: We also recommend that you review the Account Managers currently assigned to your account. If you want them to continue to manage your account, please notify them about the Billing Password change. Remove any Account Managers that you no longer want managing your account.

If you’re the Account Owner and you’ve forgotten your Billing Password, please call Customer Service.

You can view and change your Greeting Name (i.e., what you’re called when you sign in to My Liv) online:

  1. Go to the My Profile page in My Liv.
  2. Click Change Greeting Name.
  3. Enter your preferred Greeting Name.
  4. Click Submit

You’ve successfully changed your Greeting Name.

Note: Changing your Greeting Name won’t change the legal name on your account.

If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Liv Cellular store. Bring the following documentation to help verify your identity:

  • A photo ID showing your legal name before it was changed
  • Any official documentation showing the name change

My Liv accounts can remain dormant, meaning that you don’t sign in, for a maximum of 2 years. After that time, you’ll be locked out.

However, if you have Auto Pay set up, your account isn’t considered dormant even if you don’t sign in.

Refer to our My Liv Support page for FAQs and other information on a variety of My Liv account management options

Transfer Your Service

Yes, you can transfer the ownership of your account or a specific line on your account to another person. You can also accept responsibility for another person’s account, such as a spouse, child, parent or friend.

Troubleshooting

If you’re locked out because of unsuccessful sign in attempts, you’ll need to complete the Forgot Password or Forgot User ID steps.

We’ll send a letter to the billing address, by first class mail, that contains the temporary Password. You should receive the letter in approximately 3 – 5 business days. Use the Password provided to sign in to My Liv and create a new Password.

If you’re having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.

If you aren’t receiving email notifications, try the following troubleshooting solutions:

  1. Verify that your email address is listed correctly on the My Profile page in My Liv. To change your email address:
    1. Click Change Email Address.
    2. Enter your new email address.
    3. Click Update.You’ve successfully updated your email address.
  2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:
    1. Go to the Email and Text Alert Preferences page in My Liv.
    2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.You’ve successfully updated your alert preferences.
  3. Add the www.livcellular.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.
  4. Test your email address to ensure that you’ll receive emails from My Liv. To test your email address:
    1. Go to the Email and Text Alert Preferences page in My Liv.
    2. Click Test Email Addresses at the bottom of the page.You should receive a test email shortly. If you don’t, check your spam folder to see if the test email was sent there. If not, please contact us.
You can contact Customer Service with any questions you have about My Liv.