New My Liv Home Page FAQs

General Information

The My Liv Home page has been redesigned to work better for you based on feedback from you, our customers.

    • The Home page and navigation have been streamlined and make it easier to find the account management tools you need.


    • The account details that you look for most, now appear first when you sign in to My Liv. So you’ll spend less time searching for the info you need.


    • The Notifications Center has been enhanced to provide you alerts and important information regarding your account.


  • Personalized offers will display to help you find great deals on the most popular devices and accessories.
You can use the Search field or gray navigation bar at the top of the Home page to access any page in My Liv. The navigation is organized into these main sections:

  • My Liv Home
  • My Billing & Usage
  • My Devices
  • My Services
  • My Profile
The My Liv navigation has been relocated to the top of the page and will get you to and from any page in My Liv. Select a section to view relevant links.
The My Bill section includes the:

  • Due date for your next bill
  • Total amount of your upcoming bill
  • Recent payments
  • Balance due

The My Plan section provides the most important plan, usage and billing information including:

  • Your plan name
  • Number of days left in the current bill cycle
  • Current data, voice and text usage
  • Links to the most popular tools for managing your plan

The details that were previously in the My Usage section have been relocated to the new My Plan section.

Yes, in the My Devices section, you’ll see all your devices and their mobile numbers. Use the arrow buttons on the left and right to scroll through the rest of your devices if you have more.

The My Devices section provides important device-related details including:

  • Every device on your account and their mobile numbers
  • Quick access to your contract end date and upgrade eligibility date or device payment agreement
  • Resources for managing your devices
  • The most popular accessories for your device