Pay Bill FAQs

General Information

The Pay Bill page in My Liv lets you make a payment to your account using your computer. You can make a payment right from your home or office, rather than driving to a store or paying postage to mail your payment. It’s convenient and there’s no waiting for your payment to post.
No, once you’re registered for My Liv, you have complete access to view and pay your bill online. You’ll just need to provide your payment information to complete an online payment.
There are a few ways to pay your bill:

  • Online in My Liv:Note: You must be the Account Owner or Account Manager in My Liv to view and pay your bill online. Access for Account Members is limited only to current usage details for their line of service only. Learn more about My Liv account roles.
  1. Go to the Pay Bill page in My Liv from your computer or mobile browser.
  2. Select a payment amount. If you choose Other Amount, enter how much you’ll be paying.
  3. Select a payment method. To use a credit, debit, ATM or gift card, click More Payment Options. Enter the requested payment information.
  4. Click Continue.
  5. Review the payment information and Terms and Conditions.
  6. Click Send Payment.You’ve successfully paid your bill online.
You can pay online on the Pay bill page in My Liv by any of the following:

  • Check
  • ATM/debit or credit card
  • Liv Cellular Gift Card
We don’t charge fees for using any payment methods we accept. However, you should check with your bank or credit card company to see if they charge a fee for processing the transaction.

We accept any debit card that contains a Visa® or MasterCard® logo.

Managing Payment Activity and Balance

A payment method is stored payment information that has already been verified for a checking account or credit/debit card. Payment methods save time by letting you make a payment without having to enter your checking account or credit/debit card information each time.

You can set up multiple payment methods and store them in your online account. Then you’ll have options to choose from the next time you want to pay your bill.

Note: For security purposes, any payment method stored in your account will be automatically removed if it’s not used for a period of six months.

To set up a payment method:

Online in My Liv:

  1. Go to the Management Payment Methods page in My Liv from your computer or mobile browser.
  2. To add a new checking account select + Add Account or to add a new credit/debit card select + Add Card.
  3. Enter the requested information.
  4. If you want to use Auto Pay with this new account, check the box next to “Yes, let’s set up Auto Pay.”
  5. Click Save Account.You’ve successfully set up a new payment method.
If you get a new credit card number or need to make other modifications to an existing payment method, you can make these edits online:
Online in My Liv

  1. Go to the Manage Payment Methods page in My Liv on your computer or mobile browser.
  2. Click or tap the payment method you’d like to change.
  3. Make your edits.Note: Some information may not be editable for security reasons. If you aren’t able to make the necessary edits, you can set up a new payment method with the updated information and delete the old one.
  4. If you want to use the payment method you’re entering for Auto Pay, check the box next to “Yes, let’s set up Auto Pay.”
  5. Click Update Account.

You’ve successfully edited your online payment method.

This depends on the payment method you select:

  • One-time payment – If you make a one-time payment from the Pay Bill page, you’ll need to submit a payment request on a monthly basis.
  • Auto Pay – If you set up Auto Pay, your checking account or credit card will be automatically debited or charged each month.
Can I schedule a one-time payment in advance?

Yes, you can schedule a one-time payment up to 14 days in advance when using a checking account.

To schedule a one-time payment:

  1. Go to the Pay Bill page in My Liv on your computer or mobile browser.
  2. Enter the amount you want to pay.
  3. In the Payment Method section, select the option to pay with a new or saved checking account.
    • Pay with a saved account: Select the account you want to pay with and enter or choose a Payment Date. Click Continue.
    • Pay with a new account:

      Checking Account
  1. Enter the payment information and select a Payment Date.
  2. Click Continue.

Credit/Debit Card

  1. Enter the card number and click Use this card.
  2. Enter the card details and click Continue.
  3. Review the payment details and click Send Payment.

 

  • Follow the onscreen prompts to complete the transaction.

 

You’ve successfully scheduled a one-time payment in advance.

For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.

For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.

Online Payments

Yes, you can print a receipt from the confirmation page that’s shown after you complete an online payment.
Yes, you can receive email notifications and/or text alerts to let you know when your bill is available, when your payment has been received and more.

No, credit balances will be applied to your next month’s balance.

Canceling a Payment

Yes, to view and/or cancel a scheduled one-time payment:

  1. Go to the Pay Bill page in My Liv.
  2. Click Scheduled Payment to view the pending payment on your account.
  3. If you’d like to cancel the payment, follow the onscreen prompts to cancel it.

You’ve successfully canceled your payment.

If you want to cancel a payment that has already been made, please contact your bank or credit card company to see if the payment or charge to your account can be stopped.

Note: If you made an online payment through your checking account, you may be able to cancel that payment online from the Payment History page in My Liv.

  • Click on the Cancel link next to the payment, if one is available, and follow the onscreen prompts to cancel the payment.
  • If the link isn’t available, the payment isn’t eligible to be canceled online.

The option to cancel is typically only available until midnight on the same day the payment was made.

No, once you’ve scheduled a payment for a future date, it will be made unless you cancel it. You’ll need to manually cancel the scheduled payment.

Note: You can cancel a scheduled payment up to a day before the payment date, but not on the scheduled payment date.

Auto Pay

Auto Pay is a feature in My Liv

Online account access for checking monthly usage, making payments, updating information and managing your account.

that allows you to set up a recurring monthly payment for your cellular bill. We’ll automatically withdraw your payment every month, using your preferred payment method.

Because Auto Pay is set to make a payment each month, you won’t ever have to worry about making a late payment. It also saves you time because you don’t have to manually make a payment online or by mail each month.

You can set up Auto Pay online in My Liv.

Online in My Liv

  1. Go to the Set up auto pay page in My Liv on your computer or mobile browser.
  2. Click Set Up Auto Pay.
  3. Select the payment method you wish to use for Auto Pay and enter your payment method information.
  4. Select the day of the month that you want Auto Pay to occur on from the dropdown.
  5. Click Continue.
  6. Click Confirm auto pay to accept the terms and conditions and complete setup.

You’ve successfully set up Auto Pay.

When you enroll in Auto Pay, you’ll be told when the first automatic payment will post as part of the enrollment process.

Typically, you’ll need to manually pay your upcoming bill, and Auto Pay will start the following month.

Yes, you can make a one-time payment virtually anytime, even if you’re set up for Auto Pay.

Note: If you make a one-time payment near your Auto Pay date, your automatic payment may have already begun processing. This can result in a duplicate payment. You’ll see a message on the page notifying you if your automatic payment is already processing. Otherwise, if you make a one-time payment your next Auto Pay will be skipped.

To update your Auto Pay date:

  1. Go to the Modify Auto Pay Account page.
  2. Click or tap Edit auto pay.
  3. In the Edit Payment Schedule section, select the new date you want.
  4. Click Update Auto Pay.
  5. Review the details and click or tap Confirm Auto Pay.

You’ve successfully updated your Auto Pay date. You’ll be shown a confirmation page that displays your next Auto Pay date. If your next payment is due before your next Auto Pay date, you should make your next payment manually.

You can pause an automatic payment in My Liv up to the day before it’s set to post. However, you won’t be able to cancel a payment on the day it’s set to post.

To stop an automatic payment:

  1. Go to the Manage Auto Pay page in My Liv.
  2. In the Auto Pay Settings section, click Pause.Note: Only your upcoming payment will be paused, and Auto Pay will resume as usual on your payment date the following month.
  3. Click Confirm.

You’ve successfully paused your upcoming automatic payment. Auto Pay won’t make a payment until your payment date for the next month.

To cancel Auto Pay:

  1. Go to the Manage Auto Pay page in My Liv on your computer or mobile browser.
  2. Click Disable.
  3. Choose whether or not you want to save the payment method you used for Auto Pay.
  4. Click Confirm.

You’ve successfully canceled Auto Pay.

Suspended/Canceled Service

A future-dated payment can be set for a past due payment to secure service within the next 14 days.
If your service was suspended due to lack of payment, the full past due balance must be paid and post to the account to reconnect services.

If you’re the Account Owner and you’ve set up a User ID other than your mobile number, you’ll still be able to sign in to My Liv to make a payment after your service is canceled.

If you’re still having trouble making your final payment, please call Customer Service.

Payment Not Showing on Account

If you’ve made a payment that hasn’t posted to your account, we’ll be happy to research the issue for you.

We’ll need the following information to properly research and resolve the issue:

  • The wireless account number that the payment was supposed to be applied to
  • A brief description of the issue
  • Your name
  • Your contact information (a phone number, email, etc. where you can be reached)
  • Documentation of your payment based on how you paid:
    • Paid in Liv Cellular: Copy of store receipt
    • Mailed Payment: Copy of front and back of cashed check or money order
    • Check by Phone: Copy of bank statement showing the debit from Liv Cellular
    • Credit or Debit Card: Copy of credit card statement or credit card number
The request can take up to 5 business days from the date of the request to research.
You can receive notifications on the status of your research investigation.