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Plans & Services

Blocking & Unblocking Services

Activate, Switch or Bring Your Own Device FAQs

Learn how to set up a new or old device on an existing line of your account online through My Liv.

Prepaid Plans and Service FAQs

Learn about pay as you go service options. Prepaid plans offer great service with no long-term contract.

Change Mobile Number FAQs

Learn how to change your mobile number online through My Liv.

Suspend Service FAQs

Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Liv.

Employee & Military Discounts FAQs

Get employee and military discounts on Liv Cellular services. Learn how to apply and validate your eligibility.

Add a New Device FAQs

Learn about adding a new device to your account through My Liv.

My Documents and Receipts FAQs

Learn about your important documents and receipts stored in My Liv, including how to view, print and save them.

Block and Unblock Services FAQs

Learn about blocking and unblocking services in My Liv, including messaging, purchasing and marketing services.

My Liv FAQs

Learn about online account access for checking monthly usage, making payments, updating information and managing your account.

Local Number Portability FAQs

Learn how you can keep your existing phone number when you switch to Liv Cellular service.

Spam Controls FAQs

Learn how you can prevent unwanted communication on your mobile device from email addresses and other delivery methods.

Fraud FAQs

Frequently asked questions about fraudulent phone use and scam emails and text messages. Learn how to protect your account and what to do if you’re a victim of cellular cloning or fraudulent emails or text messages.

Liv Smart Rewards Terms & Conditions

[Important Consumer Information]

Terms & Conditions that govern your participation in the Liv Smart Rewards Program.

Change Billing Address FAQs

Learn about changing your billing address online in My Liv. Updating your billing address helps ensure you receive your important account information.

New My Liv Home Page FAQs

View common questions about the redesigned My Liv Home page. Learn about account info available on the Home page and how to get to other My Liv pages.

Block and Unblock Services

[General Information]

Visit your My Liv Services page in order to block and unblock services on your account.

Changing Minutes, Text & Data

Understand and Change Your Plan FAQs

Need more data? Want to switch to a new plan? Learn how to change your plan anytime online through My Liv.

My Liv Alerts & Notifications FAQs

Learn about setting up and managing alerts in My Liv for your account.

Managing Product

Liv Smart Rewards FAQs

Earn points based on your account activities in My Liv, and redeem them for gift cards, discounts and more. Learn how to enroll in this free program.

Suspending Service

Suspend Service FAQs

Answers to Frequently Asked Questions about suspending and reconnecting your wireless service online in My Liv.