Prepaid Plans and Service FAQs

Pay in advance without a credit check, deposit or long-term contract with Liv Cellular prepaid service.

General Information

Prepaid service is a wireless option that lets you pay in advance for monthly voice, text and data services on your mobile device. There’s no credit check, deposit or long-term contract required like you’d have with a standard monthly account (which gives you a bill for your usage at the end of each month).

You can choose from one of our monthly plans that includes an allowance for a set price. As the balance of your allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:

    • My Liv for Prepaid: Manage your account online from your computerTo learn more, visit the My Liv Cellular for Prepaid FAQs and How to Use Guide.

 

Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

Calls made or received outside of this calling area will be charged at a roaming rate. See thePrepaid International page for rate details.

Your prepaid service includes:

  • Voice Mail*
  • Data Alerts
  • Backup AssistantSM
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • 3-Way Calling
  • Caller ID Blocking
  • Mobile Hotspot (on compatible devices)
  • Free Visual Voicemail for iPhone®

* Voice Mail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using Voice Mail from your mobile phone. Mobile to Mobile Calling minutes don’t apply to Voice Mail retrievals, and you’ll be charged to maintain your connection to Voice Mail. Liv Cellular is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
**Additional charges may apply for these services.

You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

You can also check online for the prepaid eligibility of a phone you already have:

  1. Go to the Activate Your Device page.
  2. Scroll down to the Start Your Device Activation section.
  3. Follow the steps listed to locate and enter your Device ID.
  4. Click Check Your Device.

If your device is compatible with any prepaid plans, the plans will be listed for you.

Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:

  1. Go to the Activate Your Device page.
  2. Scroll down to the Start Your Device Activation section.
  3. Follow the steps listed to locate and enter your Device ID. For 4G devices, you’ll also be prompted to enter your SIM Card ID.
  4. Click Check Your Device.

If your device is compatible with any prepaid plans, the plans will be listed for you.

Yes, an active or inactive Liv Cellular iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it’s compatible with.
We have several monthly plans available for smartphones and basic phones that include a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data usage or a plan that has a set amount for these features.

Check out our Prepaid Shop page to view all the options and find the right plan that fits your needs.

You can sign up for a prepaid plan online or by visiting a Liv Cellular store, authorized agent or retailer.

Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International page.

International networks can change frequently, so certain locations may not be available at all times. Also, the pricing is subject to change without notice. Unlimited night and/or weekend minutes don’t apply to international calls.

Yes, you’ll incur airtime and other charges when retrieving Voice Mail messages from your prepaid phone. Mobile to Mobile Calling minutes don’t apply to Voice Mail retrievals.
Monthly plans are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

With a monthly plan, you’ll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you’ll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

Most smartphones on our network average between 1 and 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

When signing up for a new data plan, we recommend that you look at your history of data usage in My Liv if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

Email (Text Only) 10 KB
Web Access (Internet & Intranet) 400 KB
Audio Streaming on a Smartphone 60 MB/hr
Audio Streaming on a Basic Phone 45 MB/hr
Audio Track Download (3.5 min at 192 kbps) 7 MB
3G Video Streaming 250 MB/hr
3G Video Calling 120 MB/hr
4G Video Streaming 350 MB/hr
Digital Photo Download/Upload (Hi-Res) 3 MB
Navigation Turn-by-Turn Directions 5 MB/hr

1 MB = 1,024 KB
1 GB = 1,024 MB

You can check your usage anytime a number of ways:

    • From your computer: View your usage online from a computer with My Liv for PrepaidTo learn more, visit the My Liv for Prepaid FAQs and How to Use Guide.
    • From a smartphone: View your usage from your compatible prepaid smartphone with the My Liv Mobile app for Prepaid Smartphones To learn more, visit our My Liv Mobile for Prepaid Smartphones FAQs.
  • Call #DATA from your prepaid phone Note: You can also get your account balance and plan expiration date using this # feature.
You can purchase more high speed data through My Liv.
Yes, you can bring any active or inactive device* or basic phone to a monthly plan. For more information, visit the Activate Your Prepaid Phone Online page.

*Excludes Windows Mobile® and push-to-talk devices (with the exception of BlackBerry® push-to-talk, which can be activated).

Prepaid Monthly Plans

Monthly plans are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

With a monthly plan, you’ll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you’ll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

There are 2 monthly CDMA and GSM plan options for prepaid smartphones:
Most smartphones on our network average between 1 and 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

When signing up for a new data plan, we recommend that you look at your history of data usage in My Liv if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

Email (Text Only) 10 KB
Web Access (Internet & Intranet) 400 KB
Audio Streaming on a Smartphone 60 MB/hr
Audio Streaming on a Basic Phone 45 MB/hr
Audio Track Download (3.5 min at 192 kbps) 7 MB
3G Video Streaming 250 MB/hr
3G Video Calling 120 MB/hr
4G Video Streaming 350 MB/hr
Digital Photo Download/Upload (Hi-Res) 3 MB
Navigation Turn-by-Turn Directions 5 MB/hr

1 MB = 1,024 KB
1 GB = 1,024 MB

You can check your usage anytime a number of ways:

    • From your computer: View your usage online from a computer with My Liv for Prepaid
    • From a smartphone: View your usage from your compatible prepaid smartphone with  Prepaid Smartphones
  • Call #DATA from your prepaid phoneNote: You can also get your account balance and plan expiration date using this # feature.
You can purchase more high speed data through My Liv.

If you consistently find that you need more data, you can purchase a plan with a larger monthly data allowance anytime.

Yes, you can bring any active or inactive device* or basic phone to a monthly plan. For more information, visit the Activate Your Prepaid Phone Online page.

*Excludes Windows Mobile® and push-to-talk devices (with the exception of BlackBerry® push-to-talk, which can be activated).

Making Payments

There are a number of ways you can refill your prepaid account:

    • Online from a computer: Go to the Payment page in My Liv for PrepaidTo learn more, visit the Payment section of the My Liv for Prepaid FAQs and How to Use Guide.
    • My Liv Mobile: Access My Liv Mobile on your smartphone or basic phone*To learn more, visit our My Liv Mobile for Prepaid Smartphones FAQs.

 

*Requires a phone that’s compatible with Mobile Web.

All payments are immediately applied to your account.

Auto Pay is a service that lets you set up automatic payments for your prepaid account. You can choose to have payments made to your account on a specific day of the month or when your account reaches a certain dollar amount. Your payments will be deducted automatically from a credit card (Visa, Discover, American Express or MasterCard only).

There are two types of Auto Pay:

  • Pay by Day of the Month – Select which day(s) of the month to automatically make payments to your account.You can set up to 5 days each calendar month to have a payment automatically applied.
  • Pay by Low Balance – Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5, or 2 days before your expiration date.Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.

If you’re signed up to make payments on a particular day of the month and run out of minutes prior to your next Auto Pay date, you can make an additional payment to add more money to your account.

You can set up Auto Pay online through the Auto Pay Options page in My Liv.

You can purchase refill cards online.

You can add a refill card or PIN to your account online by entering your refill card number or PINin My Liv.

If you’re unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service.
If you’re on a monthly prepaid plan and you don’t have enough funds in your account to cover the full monthly access fee, you won’t be able to use your device until you’ve paid the full amount of your monthly access fee.

Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don’t make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.

A new expiration date is set each time you make a payment to your account, and it’s based on the amount you pay.

If you don’t make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.

Managing Your Prepaid Account

You can get your account balance and expiration date through any of the following methods:

  • The My Liv Home page online
If you have an eligible device, you can change your current prepaid plan anytime in a number of ways:

    • Online from a computer: From the Payment page in My Liv for PrepaidTo learn more, visit the MyLiv for Prepaid FAQs and How to Use Guide.

 

To learn more, visit your My Liv Cellular for Prepaid Smartphones FAQs.

  • Call Customer Service

If you don’t have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Liv Cellular store.

*Requires a phone that’s compatible with Mobile Web.

You won’t be able to carry over minutes or data allowances when you change your monthly prepaid plan. If you’re currently enrolled in a monthly prepaid plan and would like to change to a different monthly plan, we suggest you make the change close to your renewal date.

International Long Distance

Yes, you can use your prepaid phone to make and receive calls and send and receive text messages internationally while in the US. For service and availability, go to our International Services page.

Prepaid Lost/Stolen Suspension

If your Prepaid device is lost or stolen, you can temporarily suspend your service in My Liv to prevent unauthorized usage and charges on your account.
If your prepaid device has been lost or stolen, go to the Suspend Your Service page in My Liv to suspend your line and prevent unauthorized use. For step-by-step instructions, refer to the Suspend Your Service section in the My Liv for Prepaid How to Use Guide.
Once you suspend your service, your prepaid device will be blocked from the Liv Cellular for calls, messages or data until you restore service. However, if your suspended device has Wi-Fi it can still be connected to a Wi-Fi network. Suspending your service will not prevent others from being able to access the content and apps on your device, especially if you’re not using a password or other security to protect your phone.

Additionally, while your prepaid device is suspended you will not be able to activate it on any Liv Cellular account.

No, we don’t provide assistance finding a lost device.

If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft.

Go to the Reconnect Your Service page in My Liv to reconnect a suspended device. For step-by-instructions refer to the Reconnect Your Service section in the My Liv for Prepaid How to Use Guide.
Yes, if you have had to get a replacement prepaid phone since the time you suspended service, you can activate it when you reconnect service. For step-by-instructions refer to the Reconnect Your Service for another device section in the My Liv for Prepaid How to Use Guide.
As long as your account is suspended, you will have limited or no access to the following:

  • Manage Auto Pay
  • Change your plan
  • Change your data allowance
  • Manage features
  • Change your device
Once your device suspension takes effect, all future Auto Pay transaction activities will be suspended for as long as your device is suspended. However your Auto Pay account indicator function is not turned off, therefore we suggest that you manually turn off your Auto Pay function for as long as your account is in a suspended status. You’ll have the option to manually turn off Auto Pay when you suspend your service or you can turn it off from the Settings menu in My Liv.

When you suspend your prepaid service on the Suspend Your Service page, you can turn of Auto Pay by checking the box next to Turn off auto pay so you don’t get charged every month.

If you already suspended your service and didn’t select the option to manually turn off Auto Pay, you can turn it off from the Settings screen in My Liv.

Your service is in suspended mode not disconnected, and will remain suspended until you reconnect service. If your account has available funds, we will continue to debit your account for any services or features. If there isn’t any activity after 90 days, your number will be disabled and your account will be closed. Remember, you can always reconnect service on your existing device or another device.
If you find your lost prepaid device and want to reconnect service, go to the Reconnect Your Service page in My Liv on your smartphone, tablet or computer browser. Once you reconnect service you will be able to send and receive calls, messages and data over the Liv Cellular again. You can also activate your device on a Liv Cellular account.

For steps on reconnecting service, refer to the Reconnect Your Service section of the My Liv for Prepaid How to Use Guide.

If you would like to cancel your service, call Customer Service.
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