Understand and Change Your Plan FAQs

General Information

To find out which plan you have, go to the My Plan page in My Liv. Your plan details and current features and services will be listed for you.

You can view your allowance minutes, messages and data allowance from the My Usage page in My Liv. To view more details about the plan, click on the plan name link.

Note: If you have more than one mobile number on your account, select the one you want from the dropdown in the My Devices section.

If you want to switch to the new Liv Plan, you can change your plan online:

    1. Go to the Change Your Plan page in My Liv on your smartphone, tablet or computer web browser.
    1. Click Select in the Switch to the new Liv Plan section.
    1. Select the plan size you want. Make sure to pick a size with enough data to share between all devices on your account.Note: A default plan size will be selected for you based on the number of devices on your account and the average data usage of Liv Cellular customers. However, your actual data usage may be more or less than average. If you aren’t sure how much data you typically use each month, you can use our Data Calculator to help estimate your data usage.
    1. Click Switch to this Plan.
  1. Follow the onscreen prompts to review your changes and confirm your plan change.Note: When reviewing your changes, you may have the option to choose when you want the changes to take effect. To select a different date than the one recommended, click Change Effective Date?, select a new date and click Confirm.

You’ve successfully switched to the new Liv Plan. If you chose to switch your plan at the next bill date, your plan will become active on that date.

If you have The Liv Plan, you need to switch to the new Liv Plan if you want to change your data allowance.

To change your minutes, messages or data allowance:

  1. Go to the Change Your Plan page in My Liv on your smartphone, tablet or computer web browser.
  2. Tap or click the Select button for the option to change your current plan.
  3. Choose the amount of data allowance you want.
    Note: If you have more than one device on your account and the allowance isn’t shared between the devices, you’ll see separate dropdowns for each device.
  4. Tap or click Continue to the Next Step.
    Note: You may have the option to choose when you want the changes to take effect. You can choose to backdate the change or schedule the plan change for your next bill date. When you choose the next bill date, your new plan will take effect on the first day of your next bill cycle.
  5. Review your changes and click Confirm.

You’ve successfully changed your minutes, messages or data allowance.

No, your upgrade eligibility won’t be affected by a plan change.

No, your contract end date won’t be affected by a plan change.

No, there’s no cost to change your plan or your allowances in My Liv. However, your monthly access charge, taxes and surcharges may increase or decrease depending on the price of the plan you choose.

Note: If you have a plan with an unlimited minutes and messages option, such as  the new Liv Plan or MORE Everything® Plan, data will be the only allowance you need to change online. All other plans will have options for changing each allowance (i.e., minutes, messages and data) and an option to switch to the new Liv Plan.

If you have The Liv Plan or most older plans, you need to switch to the new Liv Plan if you want to change your data allowance. If you have The MORE Everything Plan or a Nationwide plan, you can change your minute, text and data allowances in My Liv without changing plans.
We recommend you refer to your past usage to get a better idea of what your estimated minutes, messages and/or data usage may be per month. This information is available in your previous bills. You can view up to 18 months of recent bills in My Liv.

Once you know what your average usage is per month, you’ll be able to select the minutes, messages and data allowance that best meets your needs.

If you’re selecting a data allowance for the first time, refer to our Data Calculator to help estimate how much data you may use per month.

Your new plan or data allowances should display in My Liv within 24 hours after making the change or after the date you’ve selected for the change.